Archive for November, 2010

Strategic Networking on Social Media

November 17th, 2010

By Frank Agin, Co-Author of LinkedWorking: Generating Success on the World’s Largest Professional Networking Website

Successful networking requires a multi-faceted attack. That is, to have a highly productive network, you need to involve yourself in the world from lots of different angles.

You need to continually work your contacts in your networking groups, such as trade associations, civic organizations, and structured referral groups. You need to make a point of attending various networking functions—such as chamber after hours, trade shows, and business open houses. And you need to engage in free-form networking—including things like individual face-to-face meetings, a round of golf, or other activities where you connect with others in an informal manner.

In addition, to be a successful networker in the 21st century, you need to embark upon a degree of networking using specifically designed Web sites, better know as social media. You could cast a presence on LinkedIn. Or you could involve yourself on Facebook. Or you could work yourself onto one of the many other social networking sites out there. Using any one of these can be a great means of adding another weapon to your networking arsenal. After all, these sites have a worldwide reach and operate literally around the clock.

The reality is, however, that LinkedIn, Facebook, and other forms of online social media are just tools in the networking process. They aid you in the development of relationships, but none of them replaces the need for good old-fashioned networking. If you want to be successful using online social media, you need to follow the same rules you would use when networking in the real world. Call this “LinkedWorking”—applying real-world networking habits to social media. Some examples of LinkedWorking include:

  • See opportunities in everyone. In the real world, everyone is connected—directly or indirectly—to opportunity for you. As such, you should approach everyone with open-minded respect. This is the same with online social media. You should never dismiss people because of the content of their profiles or stature in life. You just never know with whom they are connected.
  • Lead a life of altruism. In the real world, the number one way to be successful in networking is to commit to giving to the world around you. The same holds true for online social media. With everyone that you connect, ask yourself, “How can I help this person?” Then commit to taking action. If you do, things will come back to you in spades.
  • Take consistent action patiently over time. In the real world, a flurry of networking once or twice a year generally yields very little, as building strong relationships takes time. This sort of binge networking does no better when it comes to online social media. When you network online, as in the real world, commit to taking consistent, moderate action. Over time, you will be amazed at all that comes your way using this approach. Remember that networking is more like a crock pot than a microwave. With online social networking, the same is true—patience is a critical ingredient.

Successful networking requires you to work on several different fronts. In the 21st century, that should include social media. To successfully operate on this technological front, however, you need to practice LinkedWorking. That is, do the same things in networking online that you would do in the real world.

Social Media Marketing in a Crisis: VISIT FLORIDA and the BP Deepwater Horizon Oil Spill

November 3rd, 2010

By Will Seccombe, Chief Marketing Officer at VISIT FLORIDA

The Challenge

On April 20, 2010, the BP/Transocean Deepwater Horizon oil rig exploded and sank, resulting in a massive offshore oil spill. The spill became the top news story of the summer, and the live video feed of oil gushing from the failed “blowout preventer” was a real-time, persistent reminder of the largest environmental disaster in U.S. history. In fact, 99 percent of Americans were following the story of the spill, 54 percent were following it closely, and virtually everyone was talking about it.

The stakes were high for the Florida tourism industry. Every year, 80 million people visit the Sunshine State, and more than 25 percent of those visitors choose Florida because of the 825 miles of beautiful beaches. Those visitors spend more than $60 billion and support nearly one million Florida jobs, making tourism the largest industry in the state.

As the official tourism marketing organization for the State of Florida, VISIT FLORIDA had managed hurricanes and “red tides” before, but the uncertainty surrounding this situation was unprecedented. How and where would the state’s coastline be affected? How do you balance the interests of directly impacted areas with unaffected areas fighting misperceptions? How do you keep visitors informed and continue to encourage travelers to visit the state? How can a marketing company be a trusted source of information in a time of crisis?

The Response

VISIT FLORIDA’s response to the oil spill focused on open, transparent, and proactive communication to provide consumers and stakeholders with easy access to credible local information to help them make informed decisions based on facts—not misinformation or confusion. An aggressive integrated communication program was launched on April 30 in coordination with the activation of the state Emergency Operations Center (EOC). (A complete timeline of VISIT FLORIDA’s response to the crisis depicts exactly what occured and when.)

The first step in addressing the spill was the activation of a Florida Travel Update on VISITFLORIDA.com, with daily updates on the status of Florida’s coastline from the EOC, as well as links to official information and FAQs from the Department of Environmental Protection, the Department of Health, and the Department of Agriculture.

As the centerpiece and call to action for all crisis communications, VISIT FLORIDA developed and launched a new digital platform, Florida Live. Florida Live is a unique combination of content from Facebook, Twitter, YouTube, Flickr, and live Web cams that allowed travelers to see with their own eyes that, despite the massive media coverage, Florida was in fact open for business.

VISIT FLORIDA also activated Floridians from around the state to counter the negative images spewing from the oil spill. Residents were encouraged to upload real-time photos of their favorite beaches to Facebook, and more than 2,000 time-stamped photos were then featured in real time on Florida Live.

To communicate the scale of the state’s tourism product and address the hyper-local nature of the crisis, VISIT FLORIDA added Twitter feeds to the Florida Live site from local convention and visitor bureaus with up-to-the minute information on the status of their beach communities. The site also linked to live Web cams from around the state, daily fishing reports, daily videos, daily photos, blogs, and live weather reports.

Additionally, VISIT FLORIDA’s official corporate blog, Sunshine Matters, served as a hub of stakeholder communications to coordinate, inform, and align the tourism industry and to share industry resources.

The Results

The marketing response was both visible and credible:

  • 44 percent of Americans were aware of VISIT FLORIDA’s marketing efforts.
  • 49 percent attributed the marketing efforts to VISIT FLORIDA by name.
  • 73 percent said they trust VISIT FLORIDA.
  • Traffic to VISITFLORIDA.com increased 46 percent in June and 16 percent in July versus the same periods in 2009.
  • People who visited the Web site were 31 percent more likely to visit Florida before Labor Day.
  • Most importantly, total visits to the state increased by 3.4 percent in the second quarter (in the heat of the oil spill crisis) versus the same quarter in 2009.

Florida Live has since been recognized as a best practice in crisis communications, primarily because the Florida tourism industry embraced it, the media endorsed it, and consumers trusted it.