By Phyllis Neill, President & CEO of WeMentor Social Media Marketing
The more we learn about social media marketing and management, we realize that the devil is in the details. We now know it’s not enough to simply be in social media, but we need lots of relevant, compelling content, frequent updates, and ongoing efforts to find followers. Most importantly, we need to inject our authentic brand voice, which cannot be outsourced. Or can it?
The good news is, there can be a happy medium. The secret to success is knowing what to farm out, what to keep in-house, and having a strategic plan that helps you do both.
What You Should Farm Out
You could feasibly farm out the creation and posting of 70 percent of the educational content you need to be providing:
- Make a list of the top 10 to 15 sites where your target and current customers spend time, such as blogs, online news sites, niche social media sites, etc.
- Engage someone to do a weekly “listening” campaign, where they select the top two to three articles or blog entries from each of the sites you identified.
- From the list of top articles and blog entries gathered, engage someone to turn them into educational tweets, and have them post these three to four a day throughout the week for you.
What You Should Keep Within Your Company
Even if your business is trying to establish itself as an expert in a specific field, you will need to do more than have highly relevant article link tweets to get you there. Part of the appeal of social media is the intimacy factor; the ability to really get to know a company and its people like never before. Therefore, it is critical that you are able to inject your brand personality into your social media efforts, or people simply will not continue to follow you:
- Create mini-blog entries. Have your social media marketing company create an editorial calendar that maps out suggested blog topics for each month, giving you the ability to give out guest blog assignments way in advance with a topic already suggested.
- Post company events on Facebook. If you had a summer picnic, a charity fundraiser, or a trip for your top salespeople, post pictures of these events with personal captions under each picture. Nothing gives a customer or prospect a better feel for the company brand and culture than getting a peek inside how the company celebrates.
- Develop a relationship with Twitter followers by commenting on other tweets and retweeting interesting articles.
- Create real-world interactions out of social media meetings. Plan once-a-week LinkedIn lunches to stay top of mind with your LinkedIn contacts. Or write a handwritten note to someone you’ve met through your social media efforts.
The Importance of Strategy and Relationships
The bottom line is that it is possible to outsource a lot of the legwork involved in your social media strategy and still remain highly involved in the messaging. Just make sure to stay strategically involved in the relationship-building piece of the program, and your social media program will be a success.