By Kelly Loubet, Social Media Consultant
Everyone knows that clicking the “like” button on a company’s Facebook page shows that company is increasing its fan base. But what happens after the click? For me, it’s often just that. A click. I’m sure I’m not alone. So how do brands turn a simple click into loyal relationship with consumers?
It all starts with engagement. If a brand can engage its audience, it’s on the right track. Being able to excite the fan base and get them to act is key in building a Facebook community. But in order to get them to act, there must be an exciting call to action. Contests, polls, and general questions encourage a sense of community. They’ve already acknowledged that they like the brand, now’s their chance to share their opinion.
In addition to a call to action, in order to engage the audience, a brand must also put out worthwhile content. Blog posts that both inform and entertain readers are a must. So many brands today are just putting out fluff pieces. Sure, these pieces of content keep their Facebook pages fresh, but audiences want something more. They want something they can relate to. A well-written post can be shared again and again across Facebook by loyal community members. Give them something worth sharing.
Finally, loyal community members want to be rewarded. Companies that find a way to give back to their fans have much more activity on their pages than brands who don’t engage. A simple “thank you” to fans when a certain milestone has been reached can go a long way: ”Thank you to all our readers who helped us reach 10,000 fans. We couldn’t have done it without you and your input.” A message like this will prompt those who have been around from the beginning to comment and be proud of the community they helped to build.
Beyond words of thanks, giveaways are another nice way to show your community you’re happy to have them around. Brands might also consider a charity drive. Giving back always builds a sense of gratitude in people. Nothing builds community more than giving.
These are just some simple ideas that could be easily implemented with a dedicated team. Without a team willing to put the time in to keep the conversations going, it’s not going to work. Facebook is about people. It’s about relationships. No relationship grows without some cultivation.
If your brand is looking to step up your Facebook efforts, be sure you have the proper team in place. Soon enough, your Facebook community will be going beyond the “like.”