Archive for the ‘Mobile Marketing’ Category

Bridging the Digital Gap with SnapTags

By Jeffrey Hayzlett, author of Running the Gauntlet: Essential Business Lessons to Lead, Drive Change, and Grow Profits

If you are a marketer, I can almost guarantee that one of your goals for 2012 is to figure out your mobile strategy. You’re not alone. Everyone is talking mobile, but very few have figured out how to integrate a mobile strategy into an existing marketing plan. I found an answer to this dilemma, and it’s called “SnapTags.”

SnapTags are similar to QR codes but way sexier, offering more options for the user and a wider reach (SnapTags have capabilities on 88% of mobile phones, compared to 13% with QR codes). I’m encouraging marketers to integrate SnapTags into all their existing marketing campaigns. It’s a low-cost solution that bridges the gap between your physical marketing campaigns and your mobile and digital marketing goals.

In my case, I’m using SnapTags in my new book, Running the Gauntlet: Essential Business Lessons to Lead, Drive Change, and Grow Profits. Readers can “snap” a SnapTag at the beginning of each of the 37 chapters to view the video that accompanies each section of the book. This creates a more personal connection with my readers, as they get to see and hear me introduce each chapter on their mobile phones! Plus—and this is the best part—the reader is provided with links to my Facebook and Twitter pages each time they “snap.” I’m bridging the gap between the physical book and the digital relationship I’m building with my readers through social media.

The advantage of this strategy is that your brand can create more than a simple piece of print media. SnapTags enhance simple print media to:

  • Forge a digital connection across social networks
  • Drive new customers through your digital sales funnel
  • Create a point of purchase through virtually any placement

Some of the largest brands in the world are already using SnapTags, like Bud Light and Coca-Cola. Most recently, SnapTags were deployed in the September issue of Glamour magazine, being featured on the cover and across both editorial and advertising pages. This campaign netted Glamour more than 100,000 consumer activations and more than 500,000 consumer interactions (includes scanning the codes with an app, texting a picture message, taking subsequent actions such as agreeing to “like” an advertiser or article, signing up for the deal or sweepstakes being offered, or sharing the offer with friends).

Mark my words—in 2012, mobile integration will play a critical role in your overall marketing plan. The key to bridging the gap between your traditional and digital marketing campaigns is the mobile device. SnapTags Founder and CEO, Nicole Skogg says, “In 2012, you will see shopping SnapTags create a new way for consumers to buy whenever and wherever they encounter a brand message. Anticipate seeing SnapTags in some transformative brand marketing campaigns.”

I’ve already integrated SnapTags into my big marketing campaign for 2012. Have you?

Posted in Apps, Customer Experience, Customers, Engagement, Facebook, Jeffrey Hayzlett, Lead Generation, Marketing, Mobile Applications, Mobile Marketing, Promotions, QR Codes, Retail, Sales, Smartphones, SnapTags, Strategy, Twitter, Video | Comments Off on Bridging the Digital Gap with SnapTags

When Crisis Knocks: Being PR Savvy through Social Media

By Amy Howell, CEO of Howell Marketing Strategies

Social media has been a game changer for PR folks across the board. No matter what type of business, industry, or organization you are in, social media means you can run for a minute, but you sure cannot hide.

I have been in PR and marketing for more than 20 years, working mostly in B2B organizations, and I have witnessed the drastic shift in how we communicate the corporate messages—good, bad, and ugly. I think that in order to appreciate and use what we’ve learned, it’s sometimes important to look back and think on what worked then, how things have changed, and what lessons we can carry forward to improve our role as PR professionals.

In the “good ole days” when agencies had fat budgets and big offices, often the PR strategy was crafted to “spin” a story a certain way to try and control the outcomes. Sometimes it would work, sometimes it would not. Either way, that control is largely gone with the use of social media, smartphones, and mobile communications.

I hear and read often that companies can’t control their stories. That’s only true if they let it get out of control in the first place. Sometimes it gets out without anyone doing anything. An explosion or fire would be this type of crisis. The media is relentless when it comes to a crisis, and a company has to be ready to be totally “bombarded” and handle all inquiries. A very tough skin is needed for this, as dealing with a heady crisis and doing good PR is not for the weak or inexperienced.

I have only had two really bad crisis client PR projects and—though we got through them as well as we could have under the terrible circumstances—it’s highly stressful and downright scary work. I’ve had CNN, AP reporters, international calls, and the local media all on my back at once, and there is no class or training that can prepare you for the actual day that happens. But I learned a ton, didn’t sleep much, and added great depth to my experience in PR under pressure.

Now, onto the three main points I would like to make. Corporations with big news to tell (good and bad) need to understand a few key points:

  • The art of being proactive and always anticipating what can happen: When crisis comes—often by surprise—you must immediately be ready to anticipate what will happen next. I cannot stress enough the importance of having a crisis PR/communications plan ALREADY WRITTEN before something happens. The most common thing to anticipate is that people love to talk about a crisis, which means you will have two major projects: one is dealing with and getting accurate information to the media (you want them on your team, and they can make or break you) and dealing with comments that are posted on the Internet. Immediately, you need a team that’s social savvy to monitor what’s being said, and you will need this 24/7. How you handle these steps is critical. In dealing with the media, you must be fair and straightforward, and you must set the pace. When we had crisis #1, I set up a system to communicate with all the media and used different tools to post information. The first was the posting of updates and statements as they became available to the top of the client website. This helped us do two things: control information in written statements and mass distribution (we didn’t have time to do press releases). The second tool was the use of the wire; we monitored the Internet. It took a team of four to six people dedicated to this, and I worked remotely in the client’s conference room for days.
  • The discipline and intelligence to use confidentiality and non-disclosure agreements: I hate to say “duh,” but I said it. Companies and organizations that can’t keep information from leaking out deserve what they get. And I would fire any communications staffer immediately if I found out he or she talked about highly confidential information. Rumors cannot exist if you want good PR results. For example, last year, one of my clients (and large employer) announced the decision to relocate its corporate headquarters to downtown Memphis. The CEO, COO, CFO, and legal team made everybody—including me—sign a non-disclosure. I had the pleasure of coordinating the press for the announcement and the event we held onsite. That was a difficult “secret” to keep quiet, but we did it, and that’s proof that companies can indeed control when big news gets announced, how it’s announced, and to whom it’s announced.
  • Telling a story well through both traditional and social: I think social media has given us the transparency we need to find real, truthful information and has forced companies and organizations to be more diligent about being truthful. My dad always told me that if you tell the truth all the time, you never have to worry about telling a story—a powerful lesson. Social media gives us great channels to be truthful and to be transparent. Social media has changed PR in many positive ways, and I think that the positives far outweigh the negatives. All of this is why companies need to already be “in” the game of social. Establish your footprint and tell your story, so that when you have to defend yourself in a crisis, you can. As my good friend and social media consultant @GlenGilmore says, “Build your tribe before you need it.” And believe me, one day you will need it.

Thanks for reading this, and I’d love to hear how social media has helped or hurt you in a crisis.

Posted in Amy Howell, Authenticity, B2B, Confidentiality, Crisis Management, Honesty, Marketing, Messaging, Mobile Marketing, Monitoring, News, News Releases, Public Relations, Smartphones, Stories, Transparency | Comments Off on When Crisis Knocks: Being PR Savvy through Social Media

Conversion to Smartphones Continues

By Chuck Martin, CEO of the Mobile Future Institute, Director of the Center for Media Research at MediaPost, and Co-Publisher of Social Media Marketing Magazine

The trend of the move to smartphones in the U.S. continues, with penetration now reaching 30%, based on the latest data from comScore. The research firm found that 234 million Americans 13 years or older use mobile phones, with 69.5 million of them owning a smartphone.

This is not a surprise, considering the increasing capabilities of smartphones. We still expect the penetration of these devices in the U.S. to be around 50% by the end of this year. This has many implications for marketers, since the market then will be split with half owning smartphones and half not.

This of course means that half the market can use apps, and half can’t. About all can send and receive text (SMS) and multimedia (MMS) messages, and web access will increase. And then there are the platforms.

The comScore findings, based on a large sample of more than 30,000 U.S. mobile subscribers, shows Google’s Android operating system with exactly a third (33%) market share, followed by Research in Motion’s (RIM) BlackBerry with 29% and Apple at a quarter (25%) of the market. And the apps-rich Android and Apple environments continue to gain share while RIM’s declines.

The issue for marketers here is that the behaviors of users of phones on different platforms are different, as several studies have shown. Some companies we speak with don’t even know what types of operating systems their best customers are using.

One of the key drivers of the conversion to smartphones is behavioral—the actual activities that people are doing with mobile phones. Mobile phone users are texting (69%), browsing the web (38%), using apps (37%), accessing social networks (27%), playing games (25%), and listening to music (18%), according to the comScore study. And every one of these activities increased from the previous three months. We expect these types of mobile behaviors to continue to increase as more people move to smartphones and more features and capabilities continue to be added by the mobile industry.

The consumers are there, as is the mobile industry. Still missing from the mix are many companies not yet committing the necessary resources to mobile, mobile marketing, and mobile social marketing. Is your business sitting out the mobile revolution?

Posted in Android, Apps, BlackBerry, Chuck Martin, Customers, iPhone, Marketing, MMS, Mobile Applications, Mobile Marketing, Mobile Search, Smartphones, SMS, Text Messages | Comments Off on Conversion to Smartphones Continues

Social SERPs: Social Media’s Growing Influence on Search Engine Results Pages

By Dana Todd, Vice President of Performance Innovation at Performics

In “ancient” times (circa 1999-2009), traditional search engines were a one-stop shop for people to search, find, consider, and purchase things online. Then social media emerged. Facebook—with the help of Twitter, Foursquare, and others—enabled people to search, find, consider, and purchase things online with a little help from their friends. Now people spend more time on Facebook than on Google. According to comScore, Facebook drove ten percent of all Internet pageviews in 2010.

Google and Bing are keenly aware of this new reality. To keep their users, they’ve recently adapted by layering social on search. And to stay relevant, they must continue to make search engine results pages (SERPs) more social. Google and Bing have started by incorporating various social aspects into their SERPs—from reviews in Google Place pages to tweets in real-time search to embedded user-generated YouTube videos. Google’s new +1 button enables searchers to “+1” (or “like”) search results, so that other searchers, like their friends, can see that a result was helpful. Similarly, Microsoft has partnered with Facebook to incorporate Facebook “likes” into Bing SERPs.

The effort to socialize search has resulted in SERPs that are controlled by 1) the brand owners and 2) the consumers—more appropriately called the “participants”—and by extension, their networks. In ancient times, brand owners exercised the most control over their brand’s SERP goodwill. Today, brand owners still control the SERP’s paid search ads (“paid content”) and can employ SEO tactics to boost digital asset visibility (“owned content”). But the participant has the most control over the SERP’s “earned content”—opinions, reviews, recommendations, social chatter, and videos.

There’s no doubt that the social SERP complicates search engine marketing (SEM); it requires brands to take a grassroots approach to reputation management—one that starts on the social networks. And brands must accept that their SERP goodwill is built with their customers’ participation and collaboration. When a person searches for a brand, they now see results potentially influenced by friends’ opinions, links, and experiences. Search engine marketing thus becomes word-of-mouth marketing.

The good news is, word of mouth can be influenced at its source—the social networks:

  1. The first challenge is building and organizing a meaningful number of participants (i.e., building the fan base). Twitter Promoted Accounts and Facebook Engagement Ads provide a creative platform to gain fans/followers through guaranteed reach. For instance, Redbox gained 269,000 Facebook fans in ten days using Facebook Engagement Ads (counting direct ad impacts only; nearly twice that number joined during the period measured, above normal baseline, which appears to have been influenced from seeing their friends join). Redbox incentivized people with ad copy that offered a free video rental to anyone who “liked” its brand.
  2. Once a fan base is established, the second challenge is mobilizing those fans/followers to talk positively about the brand—ideally in venues or channels that are indexed by search engines. This can be accomplished through incentives, promotions, polls, questions, or by creating highly sharable content. For instance, Baskin Robbins mobilized its 18,000+ Twitter followers on April 27th through its 31-cent scoop night promotion, which included a charity campaign partner. On April 27th, so many people were tweeting about the promotion that a Google search for “Baskin Robbins” showed a first-page link to 300+ real-time results.
  3. Third, keep it up. Sometimes the most difficult part of marketing is consistency and long-term commitment. Given that digital marketers consistently complain of being overworked and under resourced, it’s no wonder there are so many “ghosts of social media campaigns past” floating around out there. The companies that are succeeding the most in harnessing the powers of social media are distributing the workload between various departments (e.g., customer service, HR, PR, and marketing) and regularly inserting highly creative campaigns to keep the momentum going.

Of course, there’s the other side of the coin—the negative social media conversations that can make their way to the SERPs. Once again, these conversations can be influenced at their source. Savvy brands today employ social listening tools to uncover what people are saying and quickly address customer issues/gripes before a negative conversation spirals out of control. In many cases, these “fixes” become part of the social SERPs and can help offset any negativity. This becomes important in presenting balanced information for consumers and search engines. (Recently, there’s evidence that Google is using sentiment analysis that may weigh against a site or asset based on negative reviews).

As search becomes more social—and social drives more search—influencing participants to engage in positive social media conversations around brands is fast becoming the most important tactic to fund. Social media itself links customer experiences seamlessly from device to device, and it is thus of significant value as consumers move through the screens of their lives and express their intent through more search tools than just Google and Bing. Winners in social media can more easily be winners in mobile search and barcode/QR code search, Internet television, news search, and beyond.

Posted in Bing, Branding, Cause Marketing, Collaboration, Conversations, Customer Experience, Dana Todd, Facebook, Facebook Engagement Ads, Foursquare, Google, Incentives, Listening, Mobile Marketing, Mobile Search, Polls, Promotions, QR Codes, Search Engine Optimization, Search Engine Results Pages, Sentiment, SEO, SERPs, Social Search, Twitter, Twitter Promoted Accounts, Word of Mouth, YouTube | Comments Off on Social SERPs: Social Media’s Growing Influence on Search Engine Results Pages

“Mocial” Marketing: 10 Things You Need to Know

By Steve Jarrett, Chief Executive Officer of MePlease

To help retailers seize the opportunity afforded by mobile marketing and social networking—or “mocial” marketing—we have come up with the top 10 tips that we believe need to be worked through to position your brand effectively for your new generation of customers.

1. Mobile marketing goes way beyond text. The first tip is that mobile and social media are meshing, and so should you. There is tremendous power in the integration of social networking and mobile, and we think this marketing sweet spot is the place to be.

2. Why mobile matters—stats don’t lie. A recent study showed that UK consumers send 11 million text messages per hour (MDA Report, 2009). Text usage remains dominant. Facebook’s 500 million customers follow at least one brand or company, while at the same time, nearly 50% of Twitter’s 190 million unique users do exactly the same (ExactTarget Research). A Harris Interactive poll recently showed that of consumers who received some form of permission-based text marketing from a company, 34% said the messages have made them more likely to visit the venue and 27% more likely to make a purchase.

3. In search of the holy grail. Moving from one-to-many to one-to-one communication is the holy grail of marketing.

4. Reach everyone (not just smartphone users). iPhone apps are this season’s must have. Or are they? Focusing on just mobile applications for certain devices like iPhone or Android smartphones automatically pushes you into a corner and limits a retailer’s ability to reach its target market.

5. Voucher promiscuity—how to discourage it. There’s a number of high-profile companies—such as Groupon and Vouchercloud—that are driving high-volume customer acquisition. Don’t get it wrong—new customer acquisition is good, but only if a significant number of those customers visit your business again.

6. Mocial is the new buzzword. Many people think of mobile marketing as a 160-character version of e-mail. Wrong! The very nature of mobile marketing offers retailers the opportunity to reach people at key decision-making moments of the day.

7. Make mobile social marketing cost effective. We think the trend is moving away from one-off mobile marketing campaigns (which can be costly) toward mobile marketing platforms that let any business engage with opted-in customers. Look for companies that offer you long-term value and social media integration.

8. Trust. Seek mobile and social networking partners that have strict privacy policies and will not pass on customer information or send out spam messages just to drive their own short-term revenue.

9. Set goals early. Before even approaching a mobile marketing service provider or platform, be sure to outline the key goals for your mocial strategy. Whether it is to gain more loyal customers, influence their friends, or just get more people into your shop, make your objectives clear to the provider. If they cannot tell you explicitly how they intend to help you to accomplish these goals, keep looking.

10. Don’t wait. Start now. Carpe diem! Those Romans knew a thing or two about communication…

Posted in Coupons, E-Mail, Facebook, Marketing, Mobile Applications, Mobile Marketing, Mocial Marketing, Permission Marketing, Retail, Smartphones, Spam, Steve Jarrett, Text Messages, Trust, Twitter | Comments Off on “Mocial” Marketing: 10 Things You Need to Know

The Perfect Bundle: A Netbook and an Aspirin

By Jeff Hasen, Chief Marketing Officer at Hipcricket

I’ve always thought that a drugstore was a place to treat a headache, not to receive one. But we’re in dangerous territory these days. No, not the kind of danger where your wife or girlfriend asks you to pick up a feminine product that will be in your hand just when your buddy—armed with a mobile device and Twitter and Facebook feeds—is in line for his daily dose of beef jerky.

Consumer electronics have found a home at CVS between the deodorant and Pepto Bismol. How convenient, you say? How crazy, I say.

Why? It’s illogical to ask the consumer, or heaven forbid, the stockboy to be informed about consumer electronics products being introduced virtually every hour in the era of technology on steroids.

CVS began selling a $99 Sylvania netbook computer over the Labor Day weekend and quickly sold out in many locations, according to news accounts. It features a seven-inch display, 128 MB of internal memory, and 2 GB of NAND Flash. The computer runs Internet Explorer on Windows CE 6.0. How wonderful.

If you walked down the street or into your local CVS store (otherwise known as your consumer electronics destination of choice), do you think more than three in 100 could tell you the benefits and downside of 128 MB of memory and 2 GB of NAND Flash? What the heck is NAND Flash anyway? None of your Facebook or Twitter followers can help here.

Consumers were driven to CVS by Sunday circulars that proclaimed the “New Netbook… Wow! $99.99.” InformationWeek reported that “several users said they hoped to find a way to eventually download some Android apps to the netbook.” If you are going to hold your breath for this one, please consult the pharmacist. Other users said they bought the netbook for their children, while still others said they would give the machines as holiday presents. Shouldn’t this treatment of children be reviewed by the authorities?

The netbook can’t run Microsoft Office 2007 but gives lucky buyers WordPad, DocViewer, XLSViewer, and PDFViewer. Not to mention the headache that can be treated by CVS’ aspirin. Which brings us to the consumer electronics stores.

Whole new categories and operating systems are—or soon will be—for sale. Tablets are being offered that promise an iPad-like experience for a fraction of the cost. Smartphones are so plentiful that you have to wonder if every device can be that smart.

The better retail experiences will feature informed, patient salespeople educating the eager and uninformed. They will deliver on the “moments of trust” for the store and manufacturer. But that will likely be the exception, given staffing levels and the near impossible task of having anyone keep up with all the products and services that the tech world is introducing.

You’ll be hearing all about the pain on Twitter, Facebook, and a blog near you. It’s fortunate that aspirin is as mobile as the netbook and smartphone.

Posted in B2C, Blogs, Customer Experience, Facebook, iPad, Jeff Hasen, Mobile Marketing, Retail, Smartphones, Twitter | Comments Off on The Perfect Bundle: A Netbook and an Aspirin

Integrating Social Media with Mobile Marketing

By Shelly Lipton, Chief GrownUp at GrownUp Marketing

Traditional advertising channels—including print, broadcast, and online display ads—are perfect places for prompting users to text a keyword to an advertiser’s code in order to enter a sweepstakes or receive a discount coupon. This has been the foundation of mobile marketing since its infancy, but today’s savvy marketers are beginning to realize that social networking via channels like Twitter, Facebook, MySpace, and YouTube can spread the word even faster and more effectively.

Mobile marketing—interactive, real-time messages sent to consumers via their mobile devices—has taken its place as the advertising world’s “third screen” (in addition to television and computer monitors), and the promotional potential is unlimited. With mobile’s appealing “act now” incentives, consumers can do most of the legwork by sharing the information with their friends via their social media networks to enable an advertiser’s mobile campaign to go viral.

Here’s a sample scenario of how it might work: A national pizza chain launches a mobile marketing campaign to offer a “buy one, get one free” coupon. The company is already running TV spots and targeted online display ads to drive awareness and interest in the promotion. With the help of its ad agency, a message will be added to the TV spot that says, “Text TWOPIZZAS to code 74642 to receive a two-for-one coupon for a large pizza!” Consumers who see these ads will text the keyword and receive, via their cell phones, a digital coupon that can be redeemed at the local pizza store in their area.

Here’s where social media comes into the mix. If it’s a strong enough offer, a consumer will tell his or her friends on Facebook and Twitter that the local pizza place is offering a great deal. Those friends will tell their friends, and so on. They’ll all end up on the pizza place’s Facebook page, where they can find other share-worthy discount coupons.

According to a March 2010 article in Mobile Marketer, access to Facebook via mobile browsers grew 112 percent in the past year, while Twitter experienced a 347 percent jump, according to research by comScore. In the same article, comScore’s Director of Industry Analysis Andrew Lipsman was quoted as saying, “I think the key finding is that there appears to be a natural synergy between social media and the mobile platform. That we’ve seen such dramatic growth on Facebook and Twitter via mobile browsers is testament to this fact.”

It’s clear to both experts and observers that mobile marketing and social media are growing up together. Millennial Media’s S.M.A.R.T. Report for April 2010 revealed that social media represents 11 percent of all campaign actions on its network. And according to eMarketer in March 2010, 650 million people globally are using their smartphones for tasks such as e-mail and social networking.

With purchases of goods and services via mobile devices expected to reach $200 billion in 2012 (double what it is today), the linking of mobile marketing and social media is a marriage made on Madison Avenue.

Posted in Advertising, Coupons, Facebook, LinkedIn, Marketing, Mobile Marketing, MySpace, Research, Shelly Lipton, SMS, Twitter, YouTube | Comments Off on Integrating Social Media with Mobile Marketing

Mobile Marketing: The Most Exciting Channel to Reach Your Audience

By Celene Mesa, Owner of Mesa Mobile Marketing

Does your business need more customers? How about something that is fast, targeted, inexpensive, and elicits immediate response? Then think mobile marketing, the most exciting channel available today to reach your audience.

Mobile marketing is a form of advertising communicated through a cell phone or smartphone that receives SMS (short message service) messages. Each SMS can be up to 160 characters in length and most commonly is referred to as a text (TXT). Text messages are safe and spam free.

Mobile media campaigns are accomplished through a software program that includes a customer database with SMS capabilities. When utilizing mobile media, a short code and keyword are integral parts of the program. The code is a 5- or 6-digit number that is used in lieu of a 10-digit phone number. This makes opting in faster and easier. The keyword is chosen by your business for your campaign and is used in your call to action. SMS are sent to willing participants only because the customer or potential customer must opt in.

Let’s say you own a restaurant named the Sandwich Board, and you want to start a mobile marketing campaign. To get your customers to opt in to your program and join your database, you should place enticing signs everywhere throughout the restaurant: on doors, counters, registers, and receipts; on the floor and hanging from the ceiling; even on employee name tags and buttons. Be creative. Make them eye catching and fun. For example, your sign could say:

“Join our VIP Club and receive timely specials! Text BOARD to 90210 to receive a FREE soda with your order today!”

When your customer sends that text message, the preset mobile media software program immediately sends a bounce back notice to the recipient’s phone, such as this example.

You have now successfully begun to build your opt-in mobile marketing database!

So do mobile marketing campaigns really pay off? They certainly can! For example, the mobile marketing push to help the victims of the Haiti earthquake earlier this year was the most successful SMS campaign to date. Tens of millions of dollars were raised by inviting donors to text HAITI to 90999. Because the request was well advertised, people responded immediately.

A call to action is critical to the success of mobile media. Consider that:

  • 4.1 billion text messages are sent and received every day.
  • 740 billion text messages were sent in the U.S. in the first half of 2009.
  • 97% of all SMS marketing messages are opened; 83% in the first hour.

According to the Mobile Marketing Association (MMA), more than 89% of the major brands plan to market their services via mobile phones. Wireless marketing is expected to be one of the fastest-growing market segments for the next two to three years. And Google agrees. Says Google CEO Eric Schmidt, “The next big wave in marketing is the mobile Internet. Yes, mobile marketing will be a bigger business than the PC Web.”

Opt-in is key and is the primary reason mobile media is already showing much higher ROI than more traditional forms of marketing. If promoted effectively, your opt-in database will grow each day. Keep campaigns simple, and you will be amazed at your ROI and the loyalty of your brand’s following.

Posted in Celene Mesa, Channels, Marketing, Mobile Marketing, SMS | Comments Off on Mobile Marketing: The Most Exciting Channel to Reach Your Audience